Right of Withdrawal

Right of Withdrawal

Consumers have the right to withdraw from this contract within 14 days without giving any reason.

Withdrawal Period

The withdrawal period is 14 days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. by email, contact form, or via our online withdrawal function).

Contact Details

SP United Vertriebs GmbH
Grossmarktstrasse 7A, 1230 Vienna, Austria
Email: support@sp-connect.eu

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of standard delivery (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive notification of your withdrawal.

We will use the same means of payment that you used for the original transaction unless expressly agreed otherwise.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

You must send back the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal to us.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to:

  • Goods made to the consumer’s specifications or clearly personalized.

  • Sealed goods that are not suitable for return for health protection or hygiene reasons and were unsealed after delivery.

  • Other products excluded by applicable consumer protection laws.

Online Withdrawal Function

You may also exercise your right of withdrawal using our online withdrawal form available here:

[Insert link to withdrawal page/button]